Terms and Conditions
For Power Products Unlimited including but not limited to Diesel Power Products and Offroad Power Products websites.
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
- Permission is granted to temporarily download one copy of the materials (information or software) on Power Products Unlimited web sites for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on any of the Power Products Unlimited web sites;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or "mirror" the materials on any other server.
- This license shall automatically terminate if you violate any of these restrictions and may be terminated by Power Products Unlimited at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
- The materials on all of the Power Products Unlimited(PPU) web sites are provided "as is". PPU makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, PPU does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Power Products Unlimited or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Power Products Unlimited's Internet site, even if Power Products Unlimited or a Power Products Unlimited authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Power Products Unlimited's web site could include technical, typographical, or photographic errors. Power Products Unlimited does not warrant that any of the materials on its web site are accurate, complete, or current. Power Products Unlimited may make changes to the materials contained on its web site at any time without notice. Power Products Unlimited does not, however, make any commitment to update the materials.
Power Products Unlimited has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Power Products Unlimited of the site. Use of any such linked web site is at the user's own risk.
8. Governing Law
Any claim relating to Power Products Unlimited's web site shall be governed by the laws of the State of Washington without regard to its conflict of law provisions.
If you are not fully satisfied with an item and wish to return or exchange it PLEASE CLICK HERE for a RMA (Return Merchandise Authorization) #.
- All returns must be in new/uninstalled condition with all the parts included. (Except core and warranty returns)
- All returns must be sent back in the original packaging (Except core and warranty returns)
- Returns will not be accepted after 30-day from date received. (Except core and warranty returns)
- Customer is 100% responsible for return shipping costs (Ex: If you return an item and did not originally pay shipping costs, the original shipping cost incurred by us will be deducted from your refund)
- Credit will be issued after the product is inspected and found to be in new condition
- ALL returns are subject to a 5% restocking fee. Additional fees may be incurred on non-stocking items which is determined by the manufacturer
- Refusal of a shipment will result in an automatic restocking fee determined upon the cost of fees associated with the refusal
General/New Returns will NOT be accepted under the following conditions:
- Product has been installed or attempt of install
- Product has been damaged
- Product is shipped without the original packaging, manuals and/or parts
- Custom tuners such as, EFI Live, TS, and DP-tuner are not available for return
- AutoEngineuity scan tools after the software has been installed on a computer are non returnable
10. Product Warranties
Power Products Unlimited Inc. honors all manufacturer warranties. Any product that carries a manufacturer warranty must be warrantied through its respective manufacturer. Installed components which have failed, such as, turbo, injectors, injection pumps, etc., must be removed/shipped back to its manufacturer for inspection before replacement. Power Products Unlimited is not responsible for shipping products to manufacturers for inspection or the return shipping to the end user. Labor time is not paid by Power Products Unlimited. Manufacturers will only pay labor if stated in the manufacturer’s warranty. Purchased products are available for warranty not return credit. All products manufactured by Power Products Unlimited Inc. carry a one year manufacturer defect warranty.
We at Diesel Power Products want to ensure that you are refunded your core charge as soon as possible, but in order to do this, we need your help to follow these guidelines.
Diesel Power Products requires that all cores be returned within 21 days from original purchase of product requiring core charge. Failure to do so can result in forfeiture of the entire core charge return.
All cores must be returned to original warehouse that original shipment was sent from. If a UPS return label is provided in the original shipment, use this tag. If one is not included, contact us immediately, and we can provide you with the correct address of where the core(s) must be returned to, as well as an RMA (Return Merchandise Authorization) number. DO NOT rely on the return address on the original label as a source for where to ship to.
If cores are shipped to the incorrect warehouse, your core money will be returned less the shipping cost for us to send the core(s) to the correct warehouse, or if you deferred the core you may be charged for the shipping amount.
Cores that have been disassembled or have missing and/or damaged major components will not receive full core credit.
Diesel Power Products has the right to alter this policy (i.e. extend the terms) for any reason. If you have an outstanding circumstance, contact us.
11. Free Shipping Policy
Power Products Unlimited offers free Economy Shipping on most non oversized orders that total over $100 within the lower 48 states. Economy Shipping takes 6-10 business days to reach customers. We recommend upgrading to UPS ground for faster shipping. Some Oversized items have a required freight charge. In addition to shipping direct from Diesel Power Products, we also ship from 10 warehouses scattered throughout the US and have the ability to ship direct from many of the manufacturers that we carry. If possible we will always ship your products from the closest available warehouse.
We offer free Next Day Shipping on Edge Products, Banks Tuners, Mads Electronics (Smarty), PPE, DiabloSport and TS Performance Tuners/Downloaders priced over $200. Simply choose Free Economy Shipping to receive free next day air on tuners mentioned above.
All Free Shipping offers ONLY apply to the lower 48 states. In some cases we will extend the offer to Alaska, Hawaii and Canada but this is on a case by case basis and applies to call in orders only. We cannot offer free shipping to international orders. We are working on a separate international checkout that will assist with all Canadian and overseas orders.
12. Free Shipping Match Policy
So you found the product and/or products that you want at Diesel Power Products but found that someone else offers free shipping on that particular product and we don’t. Simple….give us a call or shoot us an email, we will do our best to match the offer.
13. General Shipping & Delivery Policy
We do everything in our power to get your order processed and shipped in the shortest time frame possible. Most orders will ship out either same day or within 1-2 business days, some exceptions may include back ordered items or items shipped directly from the manufacturer. Please allow three (3) to ten (10) business days for delivery of in-stock items. Items ordered together are not necessarily shipped together. We will notify you if any item cannot be shipped within 30 days. If you would like to check inventory or estimated ship date please contact us via phone or e-mail.
14. Domestic Shipping Options
Economy Shipping - This option does not include a standard tracking number, only delivery confirmation is available. This is the slowest method of shipping and often takes 6-10 business days for delivery. We reserve the right to automatically upgrade this shipping option to UPS Ground if we see fit.
UPS Ground - This is our preferred method of shipping. A tracking number will be available usually within 1 day of shipping. Although UPS does give an estimate of 3-5 days for delivery, they do not guarantee the shipment for delivery within that time period.
UPS 3 Day Select - This shipping option will guarantee delivery 3 business days after it is picked up. A tracking number will be available usually within 1 day of shipping.
UPS 2nd Day Air - 2 day shipping via air transport. The cutoff for 2nd Day Air is 1:00pm PST in most cases. A tracking number will be available usually within 1 day of shipping.
UPS Next day Air - Next day air transport. The cut off for next day air is 1:00pm PST in most cases. Also, it is not available for all parts. If we cannot ship it Next Day Air, but the site said it could, we will contact the buyer and let them know. A tracking number will be available usually within 1 day of shipping.
Diesel Power Products ships exclusively through UPS* on most orders considered non-truck freight. Diesel Power Products will only ship to the 50 U.S. states and Canada. In the event that you, the customer, places an order to an International address other than Canada, Diesel Power Products reserves the right to cancel the order and issue a full refund. For customers in Alaska, Hawaii and Canada please consider calling in your order so we can arrange suitable shipping.
Separate Shipping and Billing Addresses
In order to ensure the validity of each order, we will contact you if your billing and shipping address on the invoice do not match. In certain instances, we may require a copy of the card holders identification and credit card for further validation. Your items will not be shipped if the cardholder cannot be reached, and any additional expedited shipping costs will be the responsibility of the receiver due to the delay. Please include a phone number that the cardholder can be reached to ensure quick processing and delivery times. If you have any concerns regarding this, please feel free to contact us.
For your protection and ours, we ship almost all packages with a signature required for delivery. If you specifically want us NOT to require a signature for delivery, please make a notation in the "Order Comments" field you see on the order form.
PLEASE NOTE: Any insurance claims for damaged items and/or stolen goods from your doorstep that are NOT honored by the shipping carrier because you requested a signature not be required for delivery is NOT our responsibility. We will not cover the cost!
*Some items shipped directly from the manufacturer or alternative supplier may arrive via Fedex or USPS.